Privacy Policy

Effective Date: 9/01/2025

1. Introduction

Welcome to Honeycomb, a product of Tech Support One LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our accounting software, website, and related services (“Services”).

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Company name

  • Billing and payment details

b. Usage Data

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and features used

  • Error reports and performance data

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Services

  • Manage billing and payments

  • Communicate updates or support-related information

  • Improve and personalize your experience

  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Trusted service providers (e.g., hosting, payment processors, analytics)

  • Legal authorities, if required by law

  • Third parties, only with your consent or as necessary to provide our Services

5. Data Security

We implement appropriate security measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no method of online transmission is completely secure.

6. Data Retention

We retain your personal information as long as necessary to provide the Services and meet legal or contractual obligations. You may request deletion of your data at any time, subject to applicable laws.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal data

  • Object to or restrict data processing

  • Withdraw consent

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at honeycomb@techsupportonellc.com.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

9. Analytics and Tracking Tools

We use analytics tools to better understand how users interact with our site and to improve performance and usability. One such tool is Microsoft Clarity, which records user interactions such as mouse movements, clicks, and scrolling behavior. This information helps us identify issues and improve the user experience.

Microsoft Clarity may set cookies in your browser and collect standard device and usage data. It does not collect sensitive personal information. You can learn more about Microsoft’s privacy practices by visiting: https://privacy.microsoft.com/en-us/privacystatement

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any significant changes by posting the updated policy and updating the “Last Updated” date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Honeycomb